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Returns within 14 days
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason. However, the item must be unused and in its original packaging for us to be able to refund you the full amount.
Returning a faulty Product
If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us so contact us and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund. To Verify a Fault we reserve the right to schedule an Engineer first.
Returning an unwanted Product
We are happy to return a product that you have changed your mind about, with a refund being made before 14 days after delivery.
Return address
Please return your products by mail or in store. Our return address is Unit 18, Northfield Shopping Centre, Birmingham, B31 2JU.